Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIO3012 Mapping and Delivery Guide
Manage disruptive and/or unlawful behaviour
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLIO3012 - Manage disruptive and/or unlawful behaviour | |
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Description | ||||
Employability Skills | ||||
Learning Outcomes and Application | This unit involves the skills and knowledge required to manage disruptive and/or unlawful behaviour on transport systems. It includes monitoring passenger behaviour, identifying and attending to disruptive/unlawful activity, taking appropriate action to control disruptive/unlawful behaviour, and reporting and documenting incident/s.Work must be carried out in accordance with relevant state/territory authority regulations for managing disruptive and/or unlawful behaviour on transport systems.While work is performed individually, skills are required to work within a team environment.No licensing, legislative or certification requirements apply to this unit at the time of publication. | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
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Prerequisites/co-requisites | ||||
Competency Field | O – Security |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Monitor passenger behaviour | ||||||||
Element: Facilities and transportation units under surveillance are regularly monitored to identify and record inappropriate behaviour | ||||||||
Element: Potential problem situations are quickly identified and steps are taken to defuse the situation in accordance with agreed procedures | ||||||||
Element: Incidents that breach legislation are identified and appropriate action is taken | ||||||||
Element: Surveillance equipment is operated within legal and workplace parameters | ||||||||
Element: Identify and resolve disruptive/unlawful activity | ||||||||
Element: Nature of disruptive/unlawful behaviour is accurately assessed and, where possible, conflict is resolved using relevant conflict resolution strategies | ||||||||
Element: Hazards are identified, risks are assessed and control measures are implemented | ||||||||
Element: Procedures are followed to isolate offender/s and to minimise disruption to other passengers where appropriate | ||||||||
Element: Assistance is sought from other staff and external support services as required | ||||||||
Element: Situation is resolved and follow-up action is implemented in accordance with appropriate workplace rules, regulations and guidelines | ||||||||
Element: Take action to control unlawful behaviour | ||||||||
Element: Nature of offence and behavioural consequences are clearly communicated to offender/s | ||||||||
Element: Staff involvement in apprehending offender/s is undertaken within legal and workplace parameters | ||||||||
Element: Report and document incident/s | ||||||||
Element: Incidents are reported using appropriate document format in accordance with workplace policies and procedures | ||||||||
Element: Documentation is drafted in accordance with workplace rules, regulations and guidelines |